As a member of our program, we hope you will:
- Follow the care plan we design with you
- Provide us with the information we need to help you
- Tell us and your doctor if you do not want to be in our program
You have the right to:
- Know about our program and the services we offer
- Know the name and experience of the nurse or other staff who help with your care
- Share in making choices about your health
- Be treated in a kind way
- Ask for a new nurse team or speak to a manager at any time
- Have your personal and health information stay private and safe
- Know what we do to keep your information private and who can see it
- Decide not to be in our program
- Know about your health, your disease and your treatment options and discuss all options with your doctors
- Get information that is right and easy to read
- Know how we work with other companies and your health plan
- Know when we are open each day
- Tell us what you like about our program at any time
- Complain about our program in writing and get a response in 15 working days
