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Privacy Policy

Accordant Keeps Your Health Information Safe Lock

At Accordant, we make every effort to keep your information safe. At times, we may need to share certain information about you with others in order to provide our services to you. We only do this when needed, for the reasons stated in your health plan's notice of Privacy Practices. This allows us to get you the best care possible while keeping your information safe.

In this article you will learn about how we protect your health information, when or why we may use and disclose it, and your rights with respect to it.

What are My Rights?

You have the right to:

  • know how we may use or share your information.
  • ask us not to use or share certain facts about you.
  • receive a copy of the health information we have.
  • request that we update or correct your health information if you think it's wrong or something is missing.
  • Let us know who we can speak with on your behalf (family members, friends, caregivers)

Please follow the instructions in your health plans' notice of Privacy Practices to exercise these rights.

What is PHI?

PHI stands for Protected Health Information. It includes any information that we have about you that identities you or could be used to identify you. This includes your health records.

3 Types of PHI:

Oral (i.e., spoken in person or by phone)

or Written

or Electronic

What are Some Examples of PHI?:

  • Your name, address, or phone number
  • Names of health conditions you may have
  • Names and amounts of medicines you take
  • Lists of treatments you have received
  • Your insurance benefits
  • Any other information we may have in your medical record

How Does Accordant Use or Share My PHI?

We may use or share your PHI to:

  • educate or guide you to take care of your health.
  • talk about your treatment choices, insurance coverage, or benefits.
  • answer your questions or help you with concerns.
  • give an example to your health plan or health care providers of how we have helped you, like lowering costs or controlling your long-term illness.
  • report outcomes of care management services.
  • to help others take care of you in case of an emergency.

We may also use or share your health information to help you get services you need or help make sure your health plan benefits are being used. And sometimes your health information is shared to help us better care for you or work with your health plan. It may also be shared as outlined by our contract with your health plan.

Who May Have the Right to See or Use My PHI ?

Your PHI will only be accessed by those of our employees who need that access to do their work or help you as part of the program.

They cannot use your PHI for any other reason. They also cannot show it to anyone else who does not have a "need to know."

To better help you take care of your long-term illness and general health, and/or provide its services, Accordant may sometimes need to share certain PHI with:

  • your doctor or nurse.
  • your pharmacist.
  • your caregivers.
  • your insurance provider.
  • others involved in your health care.

In some cases we may be required to share your PHI for other purposes. For example, we may be required to share it with:

  • public health officials or agencies that audit, review, and inspect health programs for the public's health.
  • law officers or others as required by a court order.

We will not use or share your PHI in any way that is against the law or our contract with your health plan or employer. We will not sell your PHI to other companies.

If you take part in mental health therapy (psychotherapy), information from your counseling sessions is private and will not be shared except as you specifically authorize or as required by law.

How does Accordant Protect My PHI ?

Nothing means more to us than keeping your health information safe. Accordant follows all applicable federal and state laws that protect your PHI.

Laws That Protect Your PHI

Health Insurance Portability and Accountability Act of 1996

Health Information Technology for Economic and Clinical Health Act of 2009

The Privacy Rule, a Federal regulation that implements the privacy provisions of HIPAA and HITECH, gives you rights over your health information and sets how health plan, health care providers, and those who provide services on their behalf may use or share your PHI.

The Security Rule, a Federal regulation that implements the security provisions of HIPAA and HITECH, and sets rules and limits to safeguard your health information in electronic form, like on a computer or the internet.

Our staff members are trained to keep your health records safe.

  • We follow HIPAA (Health Insurance Portability and Accountability Act of 1996) and any other federal and state laws that may apply.
  • Our staff members sign a privacy contract when they are hired. They are trained to keep your information safe at all times.
  • Your PHI is used by our staff only when needed to do their jobs.

Work Place Rules and Standards Hand Write

At Accordant, we require our employees to sign a privacy contract. They are trained to keep your PHI safe at all times. We correct or remove employees if these rules are not followed.

Storage and Work Area Security File Cabinet

Accordant values good security. All employees use badges to enter work areas. We do not allow visitors in our facilities unless they are escorted by an employee.

Our staff is trained to make sure that written PHI is not left out on desktops, copy machines, or other common areas. Employees are also required to keep their desks and cabinets that contain PHI locked.

When we no longer need to keep hardcopy or paper PHI, we shred the paper so that it is no longer possible to read the PHI. Old records that we are required to retain are kept in a highly secured, locked, and monitored storage facility.

Computer and Online Use Computer

Accordant has other rules to protect your electronic PHI.

To stop others from seeing your electronic PHI, we use:

  • password protection to lock computers.
  • encrypt laptops.
  • privacy locked screens when staff are away from their computers.

Access is strictly limited to only those who are approved to have access to electronic PHI:

  • Websites
  • Electronic devices
  • Data storage

We also secure (through encryption) your PHI when it is sent over the computer to others outside our organization. These actions keep your online information safe.

Call or Write to Us

Accordant cares about you, your health information and your rights. Please call or write to us if you have questions or concerns, or to report a complaint. Thank you.

4900 Koger Boulevard, Suite 100,
Greensboro, NC, 27407
Telephone: 1-800-948-2497
TTY: 1-800-735-2962



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Accordant adheres to strict ethical principles when conducting business, marketing and providing disease management and case management services. Additional information regarding
Accordant's ethical policy is available upon request. Contents Copyright © 1998-2018 Accordant, A CVS Caremark Company. All Rights Reserved.
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